Privacy Policy

This Privacy Policy explains how the Independent Gemological Laboratory ("IGLcert") (hereinafter "we", "us" or "our") collects, uses, stores and discloses your personal information. Personal information is any information or data that can be used to personally identify an individual, either alone or in combination with other information, including, but not limited to, name and surname, email address, home or other physical address, or other contact information.

The use of the electronic pages and services provided to the visitor/user by the website https://iglcert.gr owned by "IGLcert", hereinafter "the company", necessitates your unconditional agreement with this website's Privacy Policy on the Protection of Personal Data. As a result, before using our website's services, the visitor/user should carefully read the contents of this page. If he or she does not agree, he or she should leave and NOT use its services or contents. This privacy policy may be modified from time to time to reflect changes in legislation or industry developments. We will not explicitly notify our customers or website visitors of these changes.

Instead, we encourage you to check this page on a regular basis for updates to this privacy policy. Your continued use of the https://iglcert.gr website, even if the Privacy Policy changes, constitutes your unconditional acceptance of these terms. We only collect and process your personal information when it is absolutely necessary. We will never sell, rent, distribute, or otherwise disclose your personal information. If you are under the age of 16, you must have parental permission before using this site's services.

Relevant Legislation

Along with our internal IT systems, this website has been designed to comply with the following laws/regulations regarding the protection of users' personal data:

  • EU Data Protection Directive 1995 (DPD)
  • EU General Data Protection Regulation 2018 (GDPR).

Terms of use

This Privacy Policy forms part of our Terms of Use.

Consent and amendment

You are under no legal obligation to provide us with Personal Information, and you hereby confirm that you are doing so voluntarily. By using the Website, you agree to the terms of this Privacy Policy as well as the collection, processing, and disclosure of Personal Information for the purposes set forth in this Policy. Please do not access or use the Website if you do not agree with this Privacy Policy. We reserve the right to change this Privacy Policy at any time at our discretion.

What Personal Information we collect and how we collect it

We currently do not require you to provide Personal Information in order to access general information on our website, but we do receive and/or collect Personal Information from you in the following ways:

  • Account. You may be asked to provide personal information in order to create an account.
  • "Contact Us" details. You may be asked to provide certain information, such as your name and email address, if you send us a "Contact Us" request, either by completing and submitting our online form or by sending an email to an email address we display.
  • Purchases. We may offer the option to purchase specific products or services through the Website. Should you decide to make a purchase, you must provide account and billing information, invoice information, and any other information necessary to process the order. If you authorize us to charge you or your credit card for recurring charges, such as monthly or other types of recurring payments, we may also update this data. We may use the tools, software, or services of third-party service providers to process transactions on our behalf, in which case you acknowledge and agree to review and be bound by the third-party service provider's terms of use and privacy policy.
  • Log Files. We may utilize log files. Internet protocol (IP) addresses, browser type, internet service provider (ISP), date/time stamp, referring/exit pages, clickable pages, and any other information your browser may send us are all stored in log files. This information may be used to analyze trends, administer the Site, track user traffic around the Site, and gather demographic and interest information.
  • Cookies and other tracking technologies. Our Website may use "cookies", anonymous identifiers, and other tracking technologies to provide you with our Website and present you with information that is tailored to you. A "cookie" is a small text file that can be used to collect information about Site activity. Our Website uses the following types of cookies:
    • Functionality - we use these cookies to recognize you on our website and remember your previously selected preferences. These may include your preferred language and your current location. Cookies from both first and third parties are used.
    • Advertising - we use these cookies to collect information about your visit to our site, including the content you view, links you click on, and information about your browser, device, and IP address. Our company may share limited aspects of this data with third parties for advertising purposes on occasion. Online data collected through cookies may also be shared with our advertising partners. This means that when you visit another website, advertising based on your browsing patterns on our website may be displayed.
  • Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. Most browsers can be configured to notify you when you receive a cookie, or you can use your browser to block cookies.
  • Google Analytics. The Website may use a tool called "Google Analytics" to collect information about your use of the Website. Google Analytics collects information such as how often users visit this Website, which pages they visit when they do so, and what other sites they used before coming to this Website. We use the information we receive from Google Analytics to maintain and improve our Website and our products. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google's ability to use and share information collected by Google Analytics about your visits to this website is limited by the Google Analytics Terms of Service, which are available at http://www.google.com/analytics/terms/us.html and Google Privacy Policy, available at http://www.google.com/policies/privacy/. You can learn more about how Google collects and processes data specifically related to Google Analytics at http://www.google.com/policies/privacy/partners/. You can prevent Google Analytics from using your data by downloading and installing the Google Analytics opt-out browser add-on, which is available at https://tools.google.com/dlpage/gaoptout/.
  • Other: If you voluntarily complete a customer survey or provide feedback or any of our messaging platforms, we may use any Personal Information collected from these platforms.
  • Cookies from video service providers (such as Google, Youtube, Vimeo, DailyMotion, etc.)
  • If you watch videos on our site that they provide as an external service, these providers may place cookies on your device. You may be unable to view embedded videos from our site if you disable these cookies.
  • Cookies from social networks
  • Third-party social networks may place cookies on your device if you choose to share material from our site with them by clicking one of the embedded "share" buttons. The "share" function will be unavailable if these cookies are disabled.

How we use your personal information

  • Your personal information may be used to process your order and manage your account. Furthermore, we use information obtained from credit reporting agencies to prevent fraudulent transactions when processing your order.
  • We may use your Personal Information to provide and improve our Website, to send you marketing / advertising communications that we believe may be of interest to you, and to contact you in connection with the Website and certain Products or Services in which you may be interested.
  • We may use your Personal Information to contact you via a group email platform.
  • Your Personal Information may be transferred to our local or foreign subsidiaries or affiliates for storage or processing on our behalf. This information could be shared with other countries. These parties must agree to process the information in accordance with our Privacy Policy.
  • Your personal information may be disclosed to third-party service providers and partners in order for us to conduct business and provide our Website to you and other users. This information could be shared with other countries. We make commercially reasonable efforts to interact only with third-party service providers and affiliates who have published a privacy policy governing personal information processing.
  • We may disclose your personal information or any information you submit through the Website if we believe it is useful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process, or government request. (ii) enforce our Terms, including investigations into potential breaches; (iii) detect, prevent, or otherwise address fraud or security issues; (iv) protect against harm to IGLcert, our users, yourself, or the public's rights, property, or safety; or (v) as we deem necessary or appropriate under applicable law.

How we store your personal data

We safely store your personal information. We share certain personal information with strategic partners who help us provide products and services to customers or market to them. We will only share personal information with these companies in order to provide or improve our products, services, and advertising. Without your prior express consent, it will not be shared with third parties for their own marketing purposes. You have the right to stop us from contacting you for marketing purposes at any time. You can unsubscribe from our email newsletter mailing list by clicking on the appropriate option if you do not want us to contact you for marketing purposes.

Providers

We may share information with companies that provide support services to us (or assist us in marketing our services). These companies may require information about you in order to carry out their duties, but they are not authorized to use the information we share with them for any other purpose.

Corporate partners and corporate business transactions

Personal information may be shared with affiliated entities, divested entities, or successors in interest. We may transfer or disclose personal information and other data in connection with related transactions if IGLcert is acquired, merged, or sold, or if some or all of our assets or equity is transferred.

Exception

At any time, you can choose whether or not to provide personal information. You may still visit portions of the Website if you do not provide mandatory Personal Information, but you may be unable to access certain options, programs, offers, and services that involve our interaction with you.

Third party websites

This Privacy Policy applies to personal information collected as a result of your use of our Website. It does not apply to information collected by third-party websites, platforms, and applications accessible via links on the Website. The privacy policies of these third-party sites, platforms, and applications may differ. We encourage you to read the privacy policies of any third-party websites, products, or services before using them.

What are your rights

We make every effort to keep your personal information accurate, complete, and up to date. We would like to ensure that you are fully aware of your rights.

You are entitled to the following:

  • You have the right to request that any Personal Information that you believe is incorrect be corrected. You also have the right to request that any Personal Information that you believe is incomplete be completed.
  • You have the right to request that your personal information be deleted. You have the right to request that the processing of your Personal Information be restricted.
  • You have the right to object to the processing of your personal information.
  • You have the right to request that the Personal Information we have collected be transferred to you or another organization.
  • IGLcert does not currently store any personal information about its users.

If you wish to exercise any of these rights, please contact us at  info@iglcert.gr

Data breaches

All necessary measures will be taken to secure any of your personal information stored in our database. If it is obvious that personal data stored in an identifiable form has been stolen, we will report any unlawful breach of this website's database or any third party data processor's database to anyone and everyone directly concerned, as well as the authorities, within 72 hours of any breach.

Children

We do not knowingly collect, use or disclose information from children under the age of 18. If we discover that we have collected personal information from a child under the age of 18, we will take immediate steps to delete the information.

Changes to this privacy statement

We will review this Privacy Policy on a regular basis and will post any updates on our Website.

Contact us

If you have any questions about this Privacy Policy, its application, or the Personal Information we have on file for you, or if you want to exercise any of your rights, please contact us via email at info@iglcert.gr

Translations

Any translation of this privacy policy into any language is intended solely for your convenience, and the Greek version of the terms and conditions governs exclusively the legal relationship and terms of use between you and the Independent Gemological Laboratory (IGLcert). In the event of a conflict between the versions, the Greek version will take precedence.